Troubleshooting

If you find an issue with the app, first try following the troubleshooting steps below. After each set of steps, check to see if the issue is resolved.

If nothing resolves your issue, please get in touch and someone from our support team will get back to you as soon as possible.

 

Quit and reopen the app

1. Double-tap on the home button
2. Swipe the app upwards until it disappears from view
3. Tap the home button then re-open the app

Check your iOS version is up-to-date

1. Open iOS Settings
2. Tap 'General' in the left-hand pane
3. Tap 'Software Update' in the right-hand pane
4. If you have available updates they will appear, otherwise you will see a message saying your software is up to date.

Please note: Tido Music for iPad only supports iOS {{AppMinimumOsVersion}} and above. If you are running the app on an earlier version of iOS, you will no longer receive updates and it is not guaranteed that the app will continue to work correctly.

Check your app version is up-to-date

1. Open App Store
2. Open 'Updates' tab
3. Check if any updates for Tido Music appear at the top of the updates list.
4. If updates appear, tap 'Update' to download and install the latest version.

Please note: The latest version of the app is {{currentAppVersion}}

Tip: Ensure automatic updates are turned on and your iPad will automatically download and install new updates as they become available. Go to iOS Settings > iTunes & App Store and under 'Automatic Downloads' ensure 'Updates' is switched on.

Restart your iPad

1. Press and hold the power and home buttons until you see the Apple logo
2. Wait for the device to restart

Please note: Restarting your iPad in this manner will not change or delete any of your apps, settings or content.

Delete and reinstall the app

1. Press and hold the app icon until it starts to shake
2. Press the 'x' button next to the app icon
3. Confirm the deletion
4. Open the App Store and go to Purchases
5. Find the 'Tido Music' app and tap the cloud button to re-download

Check your subscription status

1. Open iOS Settings
2. Tap 'iTunes & Apple ID' in the left-hand pane
3. Tap on your Apple ID in the right-hand pane
4. Tap 'View Apple ID', then enter your password
5. Tap 'Subscriptions'
6. Choose 'Tido Music' and you can check and confirm your subscription status. If your subscription is 'expired' you will no longer have access to the content within the app.

Using Tido Music on multiple devices

If you have multiple devices you wish to use the Tido Music app with, please note the following:

• You can only be logged in to a single device at once. If you are already logged in to one device and try to log in to another, you will be automatically signed out from the first device.
• You must be logged in with the same Apple ID and Tido Account you used to purchase your subscription on both devices. You cannot use a different Apple ID on multiple devices to access the same Tido Music subscription.